iMinda
TRAINING
ACADEMY
Effective Business Communication
Program
Overview
We conduct training courses in Communication Skills over two integral areas – Written and Spoken communication. This course exclusively caters to Effective Communication Skills in Spoken English and is an Advanced Level Training Course.
Any organization looking to position themselves strategically on the global market will know better than to ignore the importance of effective communication skills by their representatives. A single interaction has the potential to make or break a business opportunity, land a million-dollar contract or cause a loss of clients altogether.
Any organization looking to grow its brand must invest in the communication competency of its people. At iMinda, we have conducted several training programs over the last decade on effective communication skills, and the rewards have been out of this world! Our client testimonials will tell of how this course has helped individuals and teams gain tangible success in their functional ability in the workplace.
Course Objectives
The main objective of this course is to empower professionals with—
- the understanding of the essential components of effective communication
- real-time feedback on their language structure, tone and non-verbal nuances
- the ability to recognise flaws in their own communication style
- capability to practice recommended methods for effective communication and make personal improvements
- understanding of the importance of effective communication personally and professionally
- express ideas fluently through conversation
- use their words, tone and posture to match the objective of their communication successfully
- techniques to build rapport easily
- use assertiveness to bring out the best in one’s communication
Benefits
ORGANIZATION Benefits
Organizations whose professionals undertake this course will benefit in the following ways:
- Individuals become effective at their ability to communicate in all aspects and this will reflect positively for your business
- More professionalism in communication, helping maintain the brand values of your organization
- Greater credibility and respect for the individual and the organization
- Increased recommendation of your organization in the market on public forums
- The decrease in disappointed customers and disagreements over instructions and ambiguous communication
- Market credibility increases because of stakeholder recommendations for your employees’ communication skills
- Improved individual performance and sense of esteem for the organization
- More rapport building, better teamwork
- Lower attrition as individuals feel invested in, listened to, valued and motivated
Personal Benefits
Professionals attending this course will benefit in the following ways:
- A clear understanding of the role and importance of effective communication
- Increased self-awareness of one’s ability to communicate at all times
- Access to examples, videos and practice sessions exclusively owned and run by iMinda
- Ability to identify one’s area of opportunity to recognize and correct common mistakes in communication
- Understanding the effect and impact of not maintaining assertiveness in communication
- A sense of accomplishment contributing to a steady application of all aspects learnt in this course
- Overall improvement in individual performance
- The ability to role-model this skill in the organization for subordinates to learn from and imitate
The course will cover the following areas that are essential in understanding the importance of Effective Communication Skills and increasing the participants’ ability to practice this skill effectively.
Module 1 – Introduction to Effective Communication
• The Characteristics of an Effective Communicator
• Importance of Communication in the 21st Century
• Communication Self-Assessment
• Basics of Communication
• Elements of Effective Communication
• Summary
Module 2 – Core Components of Effective Communication
• An Introduction | Components of Communication –
• Verbal Communication
• Importance of the Tone
• Non – Verbal Communication
• Application and Practice
• Assessment and Personal Constructive Feedback
Module 3 – Effective Verbal Communication
• What You Say Matters
• Effect and Impact of Power Words
• Positive Communication
• Words for Success
• Words to Avoid
• Practice Activities & Constructive Feedback
Module 4 – Vocal Impact
• Introduction | The ‘How’ of Effective Communication
• Pronunciation and Syllable Stress
• Common Grammatical Errors
• Construct Effective Sentences
• Word Stress for Vocal Impact
• Role-plays and Constructive Feedback
iMinda
Course Outline
Module 5 – Non-Verbal Communication
• Introduction | Body Language
• Elements of Non-Verbal Communication
• Do’s and Don’t
• Interpretation of Various Body Signals
• Recommended Postures for Workplace Communication
• Summary and Practice
Module 6 – Role of Listening in Communication
• Introduction | Listening
• The Impact of Listening on Communication
• The 3 Levels of Listening
• Listening with Empathy
• How to Display Effective Listening
• Practice Activities & Constructive Feedback
Module 7 – Probing and Acknowledgment
• Introduction | Questioning Skills
• Use of Effective Probing In Communication
• What is Acknowledgement?
• Benefits of a Sincere Acknowledgements
• The Conversation Cycle
• Rapport Building
• Summary & Assignment
Module 8 – Assertive Communication
• Types of Communication
• Introduction to Assertiveness
• The Art of Assertive Communication
• Applying Communication Components Effectively
• Cross-cultural Communication
• Summary & Personal Constructive Feedback
• Personal Development Plan
Methodology
iMinda designs training courses to cater to our training audience and their distinctive professional background and experience. Classroom sessions with presentations by a highly experienced facilitator form a major part of our training programs. We encourage trainee participation through group discussions, role-plays, group activities, assessments and more.
Trainees are also requested to share their experiences, issues, concerns and best practices from their respective organizations, which are facilitated by the trainer to optimize learning for the entire participant group.
In alignment with the iMindas’ unique training methodology, this course follows the Do–Review–Learn–Apply Model.
Who Should Attend
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